FAQs

General

How can I pay for my orders or membership?

Books

How can I order a book?

How can I find book prices and information?

How much do I have to pay for postage?

Journal Subscriptions

How can I order a subscription?

How can I find journal prices and information?

How do I claim a missing issue of a journal?

Pay per view service

Subscriber help/services

Membership

How can I renew my membership on-line?

How can I become a member on-line?

General

How can I pay for my orders or membership?
We accept payment by Visa, Mastercard or Switch cards.
We accept payment by cheque in Pounds Sterling, US Dollars or Euro currency. Your cheque should be made payable to Portland Customer Services.
Sterling cheques must be drawn on UK banks. US Dollar cheques can be drawn on US or UK banks.
Euro currency cheques can be drawn on any EU country’s banks.
We can also accept payment of our invoices by bank transfer. Bank transfer details will be supplied with our invoices.
Members who hold a UK bank account can pay next years membership fees (not other orders) by direct debit - details will be sent with renewal letters.

Books

How can I order a book?
Find the book you wish to buy in our catalog and click the 'Add to Cart' button
If you do not wish to order online please contact sales@portland-services.com
Please read our terms and conditions of sale

Ordering IWA Publishing books
To order books published by IWA Publishing please follow the link next to the title of the book which will take you to the IWA Publishing web site.

How can I find book prices and information?
Please visit our online catalog

Journals

How can I order a subscription?
Please use the online order form
If you do not wish to order online you can print off a copy of the order form and mail or fax it to us.
Our terms and conditions are:
Cash with order or against proforma invoice. Payment may be made by bank transfer provided our reference number is quoted. Please contact us for bank details.
Members wishing to place subscription orders at member rates should complete the forms at the relevant membership website.

How can I find journal prices and information?
Please see our online price list

How do I claim a missing issue of a journal?
Please use the special claim form

Pay per view service
If you would like to access a paper to which you do not have access/a subscription you can view and download the PDF of the paper using the pay per view option.

Access to the full text of some online journals hosted by Portland Customer Services is restricted to institutional subscribers. This is done by restricting the IP (Internet) addresses that are able to access the full journal. If you already have a subscription to the journal you can use the IP address registration form to register your IP addresses for access.

To access a paper on a pay per view basis from a Portland Press journal simply browse the relevant journal archive from the links below and select the paper of your choice. When you are prompted for your username and password, press cancel and the pay per view options will be displayed.

		Price per article
Biochemical Journal		£30
Biochemical Society Transactions		£30
Biotechnology and Applied Biochemistry		£30
Clinical Science		£30
Biology of the Cell		£30
Biochemical Society Symposia		£30
Essays in Biochemistry		£30
Cell Signalling Biology		£50

To purchase articles from IWA Publishing journals simply browse the relevant journal archive from the links below and select the paper of your choice. Add the full text article to your shopping cart by clicking the button at the bottom of the abstract file.

		Price per article
Journal of Hydroinformatics		£20
Journal of Water Supply: Research and Technology-AQUA		£20
Water Science and Technology		£20
Water Supply		£20
Journal of Water and Health		£20
Water Policy		£20
Nordic Hydrology		£20
Water Intelligence Online		See abstract for price

To access a paper on a pay per view basis from a Multilingual Matters/Channel View journal simply browse the relevant journal archive from the links below and select the paper of your choice. When you are prompted for your username and password, press cancel and the pay per view options will be displayed.

		Price per article
Current Issues in Tourism		£20
International Research in Geographical and Environmental Education		£20
Journal of Ecotourism		£20
Journal of Sustainable Tourism		£20
Journal of Tourism and Cultural Change		£20
International Journal of Bilingual Education and Bilingualism		£20
Current Issues in Language Planning		£20
Current Issues in Language & Society		£20
Evaluation and Research in Education		£20
International Journal of Multilingualism		£20
Journal of Multilingual and Multicultural Development		£20
Language Awareness		£20
Language and Intercultural Communication		£20
Language Culture and Curriculum		£20
Language and Education		£20
New Writing: The International Journal for the Practice and Theory of Creative Writing		£20
Perspectives: Studies in Translatology		£20

To access a paper on a pay per view basis from Antiquity simply browse to the journal website then select the paper of your choice. Click on the link "Access this article" and then click on "view and download the PDF " in the Non-subscribers section of the next page and the pay per view options will be displayed.

		Price per article
Antiquity		£15

To access a paper on a pay per view basis from a Earthscan journal simply browse the relevant journal archive from the links below and select the paper of your choice. When you are prompted for your username and password, press cancel and the pay per view options will be displayed.

		Price per article
Climate Policy		£25
Architectural Engineering and Design Management		£25
International Journal of Agricultural Sustainability		£25

If you have any subscription queries please contact sales@portland-services.com
If you have a technical problem, please contact support@portlandpress.com

Membership

How can I renew my membership on-line?
Please go to our membership page where you will find links to the Societies and Associations we handle.

How can I become a member on-line?
Please go to our membership page where you will find links to the Societies and Associations we handle.

If you do not find the the answer to your query on this page please contact us using this form.

Sales enquiries Portland Customer Services Portland Press Ltd. Commerce Way Colchester C02 8HP UK Tel: +44 (0)1206 796351 Fax: +44 (0)1206 799331 E-mail: sales@portland-services.com Map Head Office Registered address: Portland Press Ltd Third Floor Eagle House 16 Procter Street London WC1V 6NX   Tel: +44(0) 20 7280 4110 Fax: +44(0) 20 7280 4169 E-mail: editorial@portlandpress.com		General Enquiries: sales@portland-services.com Subscription Enquiries: sales@portland-services.com Meeting Registration Enquiries: registration@portland-services.com Membership Enquiries: membership@portland-services.com